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Frequently Asked Questions

What phone systems and service providers does All-Guard work with?

What forms of payment does All-Guard accept?

Is All-Guard fully insured?

How long does an All-Guard installation appointment take?

How do I know the person coming to my home or business is from All-Guard?

Can I reach an All-Guard customer service representative on weekends or holidays?


Can I upgrade or add new features to my All-Guard security system in the future?

Will my security system work if my home or business loses power?

How often should I test my All-Guard security system?

How long does an All-Guard service appointment take?


If my security system isn’t working correctly, whom should I call?

Who should I contact about my security system operation questions?

What should I do in the event of a false alarm?

If someone on my Responsible Parties list gets a phone call from All-Guard (about a security issue at my home or business), what should they do?

How do I update my contact list?

How do I change my master code or add user codes?

My keypad says FCC or FAILCOM. What does this mean?

What happens if I change phone service providers and/or services?

What if I have a friend or family member who needs a security system?

What if my employee needs a security system?

 

What phone systems and service providers does All-Guard work with?

All-Guard security systems are compatible with a majority of major telephone service providers and systems including VoIP (Voice over IP).

If All-Guard cannot hook up to your phone system, or you are a cell phone only household, we also offer monitoring via GSM. To learn more about GSM call 800.255.4273 or click here.

What forms of payment does All-Guard accept?

All-Guard accepts personal checks, as well as VISA, MasterCard, American Express and Discover Card.

Is All-Guard fully insured?

All-Guard is fully insured including Liability and Errors and Omission Insurance. All-Guard provides worker’s comp and all of our vehicles are fully insured.

How long does an All-Guard installation appointment take?

Installing a basic home security system will take less than a day. The complexity and size of the system will determine the amount of time it takes to complete the installation. All-Guard completes every installation we start. If we don’t finish in one day we will be back the next (business) day.

How do I know the person coming to my home or business is from All-Guard?

All-Guard employees sell, install, and service your security systems. All-Guard employees that come to your home or business have all gone through an extensive background check and are finger printed, licensed, and bonded by the State of California. All of our employees carry photo IDs and their ACE license.

You can verify an ACE license by visiting www.bsis.ca.gov/online_services/verify_license.shtml.

Can I reach an All-Guard customer service representative on weekends or holidays?

Yes. All-Guard has customer service representatives here to answer your phone calls 24-hours a day. In addition, we have field technicians on-call 24 hours a day, 365 days a year. All-Guard is here to provide you with professional, courteous service.

Can I upgrade or add new features to my All-Guard security system in the future?

Yes, All-Guard is constantly adding new products and features to our list of products and services. All-Vision Verified (wireless video alarm systems) and All-Vision Interactive (enhanced video monitoring and dispatch) are just two of our newest security solutions that provide improved security and safety in and around your home or business. Interested in an upgrade? Call 800.255.4273 today or click here.

Will my security system work if my home or business loses power?

Yes. All-Guard’s security systems are equipped with battery back-up that will continue to protect you for several hours. As soon as the power comes back on the battery recharges itself.

How often should I test my All-Guard security system?

You should test your security system at least once a month. Your product manual has a detailed explanation on your to test your security system. If you need assistance please call 800.255.4273. You will need to provide your password.

How long does it take to schedule an All-Guard service appointment?

All-Guard makes every effort to schedule a service call and resolve the problem on the same day the request comes into our service department. Service appointments are scheduled for the morning (after 8am) or the afternoon (before 5pm).

If my security system isn’t working correctly, whom should I call?

Call 800.255.4273 or click here. Customer service representatives are available 24-hours a day, every day. If possible we will try to resolve your problems over the phone. If additional help is needed we will schedule a service call that fits the needs of your schedule.

Who should I contact about my security system operation questions?

You can call 800.255.4273 or click here and we will provide you with whatever training you need. If needed, we can schedule an appointment for someone to come out to your home or business to further assist you.

What should I do in the event of a false alarm?

Remain calm and turn off your security system if you can. Our monitoring center will call you to make sure that everything is okay and verify your password. You can also call us at 800.458.4519 to let us know that you set the alarm off. You will need to verify your password at that time.

Please see our false alarm guide for tips on how to avoid false alarms.

If someone on my Responsible Parties list gets a phone call from All-Guard (about a security issue at my home or business), what should they do?

If someone is notified by our monitoring center that an emergency has occurred, they should follow these Emergency Response Instructions:

  • Verify the name of the alarm company/central station (All-Guard).
  • Verify that the call is in reference to the property that you are authorized to respond to.
  • Ask what type of alarm/event has taken place.
  • Call the property or business owner’s home or cell number to see if anyone answers.
    • If someone answers the phone, verify that it is the property/business owner.
    • If someone does not answer the phone, plan to meet the authorities at the location.
  • If you need to respond to the call:
    • Do NOT go to the location by yourself; take another adult with you.
    • Be sure to have your driver’s license or other personal identification with you.
    • Upon arrival at the property, meet with the authorities. Be prepared to show your driver’s license.
    • Do NOT enter the premises.
    • Follow instructions from authorities.
    • Contact, or leave a message for, the property or business owner to inform them the incident took place.

If you would like us to send an Emergency Response Card to you or your responsible contacts please call 800.255.4273 or click here.

How do I update my contact list?

Call 800.255.4273 day or night. Our customer service representatives will verify your password and account number and make the changes right away.

How do I change my master code or add user codes?

Please refer to your product manual or call 800.255.4273. Our customer service representatives are here to help you 24-hours a day. Be prepared to give your password.

My keypad says FCC or FAILCOM. What does this mean?

Your keypad is letting you know that your control panel is having trouble communicating with our monitoring center. Please call 800.255.4273 right away to resolve the problem.

What happens if I change phone service providers and/or services?

We recommend calling 800.255.4273 while the phone company is at your home or business to test the security system and ensure the security system and phone lines are properly hooked up. All-Guard can also install a digital monitoring unit and avoid monitoring your security system by telephone all together. Please call 800.255.4273 for more information or click here.

What if I have a friend or family member that needs a security system?

All-Guard offers a Friends and Family Program. Please call 800.255.4273 or click here to learn more.

What if my employee needs a security system?

All-Guard offers an Employee Protection Program. Please call 800.255.4273 or click here to learn more.







23194 Kidder Street
Hayward, CA 94545
(800) 255-4273
All-Guard
All Guard Alarm Systems, Inc., Security Systems Consultants, Hayward, CA
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