Major Causes of False Alarms

• User Error, Installation or Service Errors, Equipment Failure.
• Causes of false alarms include but are not limited to inadequate training of people to use your security system, weak system batteries, open, unlocked or loose fitting doors and windows, drafts from heaters and air conditioning systems that move plants, curtains, balloons, etc.

Residential False Alarm Prevention Guide

Before you activate your system:

• Lock all protected doors and windows.
• Educate alarm system users.
• Contact All-Guard if you have any apprehensions about using your system.
• Notify All-Guard if you plan any remodeling, including replacing doors or windows; hanging drywall; sanding floors; installing attic flooring or basement ceiling; changing phone systems; installing intercoms, siding, ceiling fans, or skylights; fumigating; installing anything near the system control panel or keypads.

Know what to do if you set off your alarm by accident.

• First, don’t panic, there is time. Enter your disarm code (carefully) to reset your system. Remember, if there were a burglar, he or she would not know your code. Do not write it on your keypad.
• Call All-Guard at 800.458.4519 or wait for us to call you. Give your password or ID code, this is different from your disarm code.
• Do not leave your home until you have talked to All-Guard.
• Finally, any person who has keys to your property MUST be able to operate the alarm. Neighbors, cleaning personnel, real estate agents, guests, relatives, babysitters, service and delivery personnel who may enter your property must have a code to operate your system, and they must be practiced in use. Depending on your system you can set up a different access code from your own personal code.

Commercial False Alarm Prevention Guide

Tips for Commercial Businesses

• Be sure all employees are thoroughly trained before attempting to use the alarm system. Hold monthly training sessions
• Look for items that can move within the “view” of your motion detectors, causing false alarms fans, heaters, hanging signs, seasonal decorations, balloons, curtains, plants, etc).
• Confirm that special consideration has been given to the installation of motion detectors in high traffic areas with overhead doors, large exhaust fans or ceiling vents which allow the entry of birds.
• Ensure all doors and windows are secure and locked before arming your system.
• Don’t change pass codes without advising All-Guard.
• Train new users thoroughly, notifying All-Guard of new users.
• Service and maintain your system (including batteries) regularly before false alarms occur.
• Upgrade old alarm systems to current equipment conforming to Security Industry Association (SIA) false alarm prevention standards, further reducing false alarms.