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All-Guard Customer Guarantees
Customer Satisfaction Surveys
After every installation and service appointment All-Guard surveys our customers to ensure that every customer is 100% satisfied. If a customer is not fully satisfied we will do everything reasonable possible to remedy their concerns.
For one year after All-Guard installs your security system, we will repair and service your security system due to normal wear and tear (excluding battery replacement) at no charge to you. Service appointments will be schedule during normal business hours (8am-5pm) Monday-Saturday, excluding holidays.
Many insurance companies offer premium discounts after the installation of a monitored security and/or fire system. Upon your request, All-Guard will provide you with a Certificate of Installation to submit to your insurance carrier.
24-Hour Emergency Service
24-hours a day, 365 days a year (including weekends and holidays), our field technicians are on-call to provide you with professional, courteous service.
24-Hour Customer Support
24-hours a day, 365 days a year (including weekends and holidays), our customer service representatives are here to answer your call.
All of our employees undergo a series of drug tests and background checks before they are hired. All of our employees are registered with the State of California and licensed by the Department of Consumer Affairs.
Every All-Guard employee is held to high standards in integrity, honesty and ethics to ensure that our customers receive quality customer service.
All-Guard requires that our technical, monitoring center and sales staff receive comprehensive training before and during their employment at All-Guard. Classroom and on the job training is completed in both technical and customer service disciplines and our employees are always updated and educated on current product offerings.