Some of our customer’s most frequent questions are answered here.

If you can’t find the answer to your question, please reach out to our office, toll-free, at (800) 255-4273. We’ll be happy to assist you.

How often should I test my All-Guard security system?

You should test your security system at least once a month. Your product manual has a detailed explanation on your to test your security system. If you need assistance please call 800.255.4273. You will need to provide your password.

How long does it take to schedule an All-Guard service appointment?

All-Guard makes every effort to schedule a service call and resolve the problem on the same day the request comes into our service department. Service appointments are scheduled for the morning (after 8 am) or the afternoon (before 5 pm).

If my security system isn’t working correctly, whom should I call?

Call 800.255.4273 or click here. Customer service representatives are available 24-hours a day, every day. If possible we will try to resolve your problems over the phone. If additional help is needed we will schedule a service call that fits the needs of your schedule.

Who should I contact about my security system operation questions?

You can call 800.255.4273 or click here and we will provide you with whatever training you need. If needed, we can schedule an appointment for someone to come out to your home or business to further assist you.

What should I do in the event of a false alarm?

Remain calm and turn off your security system if you can. Our monitoring center will call you to make sure that everything is okay and verify your password. You can also call us at 800.458.4519 to let us know that you set the alarm off. You will need to verify your password at that time.
Please see our false alarm guide for tips on how to avoid false alarms.

If someone on my Responsible Parties list gets a phone call from All-Guard (about a security issue at my home or business), what should they do?

If someone is notified by our monitoring center that an emergency has occurred, they should follow these Emergency Response Instructions:

  • Verify the name of the alarm company/central station (All-Guard).
  • Verify that the call is in reference to the property that you are authorized to respond to.
  • Ask what type of alarm/event has taken place.
  • Call the property or business owner’s home or cell number to see if anyone answers.
    • If someone answers the phone, verify that it is the property/business owner.
    • If someone does not answer the phone, plan to meet the authorities at the location.
  • If you need to respond to the call:
    • Do NOT go to the location by yourself; take another adult with you.
    • Be sure to have your driver’s license or other personal identification with you.
    • Upon arrival at the property, meet with the authorities. Be prepared to show your driver’s license.
    • Do NOT enter the premises.
    • Follow instructions from authorities.
    • Contact, or leave a message for, the property or business owner to inform them the incident took place.

If you would like us to send an Emergency Response Card to you or your responsible contacts please call 800.255.4273 or click here.

How do I update my contact list?

Call 800.255.4273 day or night. Our customer service representatives will verify your password and account number and make the changes right away.

How do I change my master code or add user codes?

Please refer to your product manual or call 800.255.4273. Our customer service representatives are here to help you 24-hours a day. Be prepared to give your password.

My keypad says FCC or FAILCOM. What does this mean?

Your keypad is letting you know that your control panel is having trouble communicating with our monitoring center. Please call 800.255.4273 right away to resolve the problem.

What happens if I change phone service providers and/or services?

We recommend calling 800.255.4273 while the phone company is at your home or business to test the security system and ensure the security system and phone lines are properly hooked up. All-Guard can also install a digital monitoring unit and avoid monitoring your security system by telephone all together. Please call 800.255.4273 for more information or click here.

What if I have a friend or family member that needs a security system?

All-Guard offers a Friends and Family Program. Please call 800.255.4273 or click here to learn more.

What if my employee needs a security system?

All-Guard offers an Employee Protection Program. Please call 800.255.4273 or click here to learn more.

If it’s worth protecting, it’s worth calling All-Guard.

To learn more about our commercial security services, call All-Guard today or fill out the form to have our experts call you at your convenience.
Call (800) 255-4273 today.

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