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1. How many times did you have to call before you were able to get through to a Customer Service Representative? One call Two calls Three calls Four calls Five calls
2. Was your appointment booked with one telephone call or conversation? Yes No
3. Was the Customer Service Representative knowledgeable about our products and services? 5 (excellent) 4 3 2 1 (poor)
5. Were we on time for your service appointment? Yes No
6. Did the Customer Service Representative give you the personalized attention you expected? 5 (excellent) 4 3 2 1 (poor)
7. Overall, how would you rate your telephone representative when calling for your appointment? 5 (excellent) 4 3 2 1 (poor)
8. Overall, how would you rate your experience when calling All-Guard Systems? 5 (excellent) 4 3 2 1 (poor)
9. How would you rate the convenience of your appointment? 5 (excellent) 4 3 2 1 (poor)
10. How would you rate the sales brochures you were given? 5 (excellent) 4 3 2 1 (poor)
11. When we completed your installation appointment did everything work to your satisfaction? Yes No
12. After completing installation, did the Technician give you a walk through and training on the use of the system? Yes No
13. Were the Technicians courteous and professional? Yes No
14. Did the Technicians make you feel like a valued customer? 5 (excellent) 4 3 2 1 (poor)
15. Overall, how satisfied are you with your installation appointment? 5 (excellent) 4 3 2 1 (poor)
16. How can we do a better job for you, and make our services more desirable?
License Info
ACO676
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