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1. How many times did you have to call before you were able to get through to a Customer Service Representative? One call Two calls Three calls Four calls Five calls
2. Was your appointment booked with one telephone call or conversation? Yes No
3. Was the Customer Service Representative knowledgeable about our products and services? 5 (excellent) 4 3 2 1 (poor)
5. Were we on time for your service appointment? Yes No
6. Did the Customer Service Representative give you the personalized attention you expected? 5 (excellent) 4 3 2 1 (poor)
7. Did the Customer Service Representative attempt to fix the problem over the phone? Yes No
8. Overall, how would you rate your telephone representative when calling for your appointment? 5 (excellent) 4 3 2 1 (poor)
9. Overall, how would you rate your experience when calling All-Guard Systems? 5 (excellent) 4 3 2 1 (poor)
9. Overall, how would you rate your experience when calling All-Guard Systems? 5 (excellent) 4 3 2 1 (poor)
11. After completing repairs, did the Technician ask you if everything worked to your satisfaction – including any other services you may have with us? Yes No
12. When we completed your service appointment did everything work to your satisfaction? Yes No
13. After completing repairs, did the Technician explain what was wrong and what was done to correct the problem? Yes No
14. Was the Technician courteous and professional? Yes No
15. Did the Technician make you feel like a valued customer? Yes No
16. Overall, how satisfied are you with your service appointment? Yes No
17. How can we do a better job for you, and make our services more desirable?
License Info
ACO676
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